having an issue with my hp officejet 4315v all in one printer?

[Wright9109]

i can scan and make copies with my all in one printer but when i command it to print a page off my computer i get a message that there is a paper jam. ive checked the printer there is no paper jam but i keep getting the same message. is there a way to reset the printer so it will print again?

 

[sandi]

If you are able to make a copy without the paper jam message and only get it when you send a print job, then there's a communication problem between your pc and printer. Delete the print driver, reinstall and this should take care of it.