i`m sorry for you, but there is practically no wayyou can still reset it if you are smart enough and handy with electronics:just open your printer, find the counter, unplug one of its pins from the mainboard and start hitting it with 12 volts. you will have a lot to click... until you turn it over.there is still an other way to do this:locate the counter, pull it out, open the counter, align the counting wheels and put the counter back together.c ya