What loader were you using to load the file to your receiver?
What version of Blacklist updater are you using? Latest is 1.4.
Here are a couple of screenshots to, hopefully, help out.
Is this the error message you're getting?
You need to make sure you have BIN selected and NOT BOOT.
If this is the problem, try it again and it should work. Also, make sure you unzip the file before loading it.
If you continue to have problems, let us know.
Ok, sounds like this is a computer problem and not a satellite problem. Go here.
Alternatively, do you have another computer you can try?
"USB-Serial (COM4)" is not the right port.
Have you successfully updated a receiver on that computer in the past?
You may need to actually set-up another com port. We can help you with that.
Are you using the proper serial cable?
Fortec Lifetime Ultra - Straight DB9
We're doing what we can to try to help you, even though it seems to be taking a while. We'll figure this out!
This is the cable you need in order to program your receiver via Blacklist updater.
It's a:
Straight Through Serial Cable DB9, female to female connection. RS-232 serial cable.
We need to verify you are using the right cable. If you're not, that is most likely the problem and you need to get one of these cables.