did you turn it off with back switck,, do that you might have to reboot your dsl too also sometime it may take some time to pop in,,, I seen where some members it took an hour or 2 to come in,, and where a member would go to sleep and woke up the next day and had it working,,
after the box and DSL is rebooted just let it sit,, and hope it don't take too long to pop in,,