The 620 is a relatively new printer. Have you been doing a lot of printing with it? It shouldnt have hit this problem so soon.You can try this: press the STOP and B&W start buttons while hitting the Power-On button. Here is some info on resetting the counter using SSC service. It may not support your printer yet.If you get it working, here is a good place to get cheap cartridges which work well: http://ccs-digital.com/ink.asp
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