Beware Beware
PreferredByPete.com Enthusiast
When we say your voice is your best weapon!!
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For all Employees Who Work with Rude Customers
An award should go to the Westjet gate attendant in Kelowna,British Columbia some 12 months ago for being smart and funny, while making her point, when confronted with a passenger who probably deserved to fly as cargo.
A crowded flight was cancelled after Westjet's 767s had been withdrawn
from service. A single attendant was re-booking a long line of inconvenienced travelers.
Suddenly an angry passenger pushed his way to the desk.
He slapped his ticket down on the counter and said, "I HAVE to be
on this flight and it HAS to be FIRST CLASS".
The attendant replied, "I'm sorry, sir. I'll be happy to try to
help you, but I've got to help these people first, and I'm sure we'll
be able to work something out."
The passenger was unimpressed. He asked loudly, so that the passengers
behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"
Without hesitating, the attendant smiled and grabbed her public address
microphone: "May I have your attention please; may I have your
attention please, " she began - her voice heard clearly throughout the
terminal. "We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Gate 14."
With the folks behind him in line laughing hysterically, the man glared
at the attendant, gritted his teeth and said, "F...You!
Without flinching, she smiled and said, (I love this bit) "I'm
sorry, sir, but you'll have to get in line for that too."
--------------------------------------------------------------------------------
For all Employees Who Work with Rude Customers
An award should go to the Westjet gate attendant in Kelowna,British Columbia some 12 months ago for being smart and funny, while making her point, when confronted with a passenger who probably deserved to fly as cargo.
A crowded flight was cancelled after Westjet's 767s had been withdrawn
from service. A single attendant was re-booking a long line of inconvenienced travelers.
Suddenly an angry passenger pushed his way to the desk.
He slapped his ticket down on the counter and said, "I HAVE to be
on this flight and it HAS to be FIRST CLASS".
The attendant replied, "I'm sorry, sir. I'll be happy to try to
help you, but I've got to help these people first, and I'm sure we'll
be able to work something out."
The passenger was unimpressed. He asked loudly, so that the passengers
behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"
Without hesitating, the attendant smiled and grabbed her public address
microphone: "May I have your attention please; may I have your
attention please, " she began - her voice heard clearly throughout the
terminal. "We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Gate 14."
With the folks behind him in line laughing hysterically, the man glared
at the attendant, gritted his teeth and said, "F...You!
Without flinching, she smiled and said, (I love this bit) "I'm
sorry, sir, but you'll have to get in line for that too."