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Many travellers at Toronto's Pearson International Airport are waiting for snowstorms in Europe to subside so they can get to their destinations.
Flights in and out of Canada's largest airport have been delayed and disrupted because of the bad weather that has closed some of Europe's biggest airports.
Planes in Europe have been grounded and flights from Canada haven't been able to leave. That's meant big headaches for both the airlines and travellers.
Kurt Kerschl, pulling his luggage along a hallway at Pearson on Sunday afternoon, says he's tired, frustrated — and after days of uncertainty — annoyed.
"We got stuck in Frankfurt for two nights. It was horrid. Horribly disorganized," he said.
Kerschl was flying back home to Toronto with friends from Cairo. They were stuck in the Egyptian capital for six hours before getting a flight to Frankfurt.
Agnes Debroa said Air Canada was lacking organization and support when she got to Germany.
"Their main information was, you could purchase another ticket and try to fly out on Monday, maybe," said Debroa.
Helped by 'angel'
Kerschl and Debroa say they met "an angel" who got them on a Lufthansa flight back home — a remarkable achievement since more than a third of all flights out of Germany's biggest airport were cancelled on the weekend.
Even Alex Galebski — who was on his way to Fort Lauderdale, Fla., to spend the holidays with his grandparents — had his flight plans changed. But after waiting for more than 10 hours he decided to go home.
"The flight was delayed on the internet first. And then it was delayed again. There's no refunds, no one will do anything," said Galebski.
Galebski says he plans to complain to the Sunwing travel company but isn't sure if it will make any difference.
Over the past two days, Air Canada has warned that flights connecting in Europe could be affected by the growing storm and has been asking passengers to postpone non-essential travel.
Air Canada says change and cancellation fees are being waived for routes that are affected.