[Confused!] Conaxsat Nano

[Lucky777]

Dear Community,
I'm LOST!
I keep seeing "Scramble" on my screen. How do I fix this and get my box to work again. I'm new at this and I don't know how to do anything. I see so many files to download for ex. upgrade/factory, but don't know how which one to download. Can you guys please show how step by step what to download/do? It would be much appreciated.

Thanks,
Tiffany
please help me.

 

[BROWNNOSE]

Yes "lucky777" right now the CNX are having server problems and they been down for most of the week the problem is not on your end.. there only a small handful of people that are up,, sorry to say your not 1 of the luck few,, not trying make fun!! but yes most are out,,