CASPER
New member
SkyBOX: Kudos to Comcast
by Evie Haskell
I know what you're all thinking ... Geez, she's finally gone round the bend. And, yea, I know. Most of the time I'm spouting fire when it comes to the Philly cable king whose general approach to business tends a whole lot more toward big-bad-bully-boy than the bow-tied gentility of its founder. But in the last month or so, I've faced several near complete internet meltdowns at my home office. And every time, the folks at the Comcast support center have come through with flying colors and a very nice attitude to boot.
The most recent problem was particularly vexing (translate that to Paul shouting in the background and you've got the idea). It all started one bright sunny morning as we waded into the a.m. email. All had been well the evening before, but this morning was different: We abruptly discovered that we could no longer send ANY email to ANYONE outside of our Media Business server. Oh, the internet worked speedily; we could get mail from anyone (including all those poor folks from Russia having problems transferring money); but if the outgoing email didn't have @mediabiz.com attached it was going nowhere. Absolutely, positively, nowhere.
We wasted most of the day trying this solution and that along with various muttered (and otherwise) oaths until I (finally) decided the problem may be with Comcast. So I called. And miracle of miracles, reached a real live person! He listened to my woes, didn't laugh at my slightly strangled voice and, after a bit of plugging and unplugging etc. on my part found the problem. Seems that to send mail from our home office we must henceforth use the Comcast outgoing server.
Now for those of you who just said "Ah, ha!," I agree: Comcast probably caused the problem in the first place. And if that's true it sure would have been nice to get a little heads up from the Philly folk. But, hey, the guy at the support center doesn't make those decisions. And he did solve the problem. In less than 20 minutes.
So here's to the folks at Comcast support centers ... and to the folks who hire and train them. Somebody, somewhere is looking out for the customer. And in this increasingly Comcastical world, that's kind of nice to know.
by Evie Haskell
I know what you're all thinking ... Geez, she's finally gone round the bend. And, yea, I know. Most of the time I'm spouting fire when it comes to the Philly cable king whose general approach to business tends a whole lot more toward big-bad-bully-boy than the bow-tied gentility of its founder. But in the last month or so, I've faced several near complete internet meltdowns at my home office. And every time, the folks at the Comcast support center have come through with flying colors and a very nice attitude to boot.
The most recent problem was particularly vexing (translate that to Paul shouting in the background and you've got the idea). It all started one bright sunny morning as we waded into the a.m. email. All had been well the evening before, but this morning was different: We abruptly discovered that we could no longer send ANY email to ANYONE outside of our Media Business server. Oh, the internet worked speedily; we could get mail from anyone (including all those poor folks from Russia having problems transferring money); but if the outgoing email didn't have @mediabiz.com attached it was going nowhere. Absolutely, positively, nowhere.
We wasted most of the day trying this solution and that along with various muttered (and otherwise) oaths until I (finally) decided the problem may be with Comcast. So I called. And miracle of miracles, reached a real live person! He listened to my woes, didn't laugh at my slightly strangled voice and, after a bit of plugging and unplugging etc. on my part found the problem. Seems that to send mail from our home office we must henceforth use the Comcast outgoing server.
Now for those of you who just said "Ah, ha!," I agree: Comcast probably caused the problem in the first place. And if that's true it sure would have been nice to get a little heads up from the Philly folk. But, hey, the guy at the support center doesn't make those decisions. And he did solve the problem. In less than 20 minutes.
So here's to the folks at Comcast support centers ... and to the folks who hire and train them. Somebody, somewhere is looking out for the customer. And in this increasingly Comcastical world, that's kind of nice to know.
