Factory reset will not fix that, I had that happen to me one's on a coolsat and the only thing that fixed it was turning receiver off from the front then the rear unplug the Lnb line in take out the rc plugs from receiver to tv, turn receiver on from back then front wait 3 minutes or so then turn back of from both powers again plug everything back on to receiver rc and lnb line turn receiver on from back first then front and you should be watching tv now....good luck