I just can't figure it out. Ive tried waldo's way my way and its working like or at least the modem looks like it always did when it was working. With no computers running except for the premium. Seems like he's been trying to kock out the ethernet port for the last couple of weeks, so if it says not connected, just look at the back and make sure u see the yellow or amber light is on...... it must be on. I've tried using usb and tried the recovery loader and they all work and although the modem acts like it is working..... just can't get no Video. Could be it has to do with locations and it seems the nano2 did the same thing. I know if they don't do something by Friday may be to late because he's always put ecm's in the stream on that day going back 10 years at least. Well thanks for the help guys you've been great.