HP website have documents which will help you do a self troubleshooting. Go to their website and in the search bar enter the issue, it will take you to their knowledge base. If you want, you can also feed in the product details.
Honestly, you should probably try going to http://www.hp-forums.com and ask the professionals. It is a free service and you can also interact with many other HP users to ask them for their opinions. They normally respond very quickly.
