Hard to work with little info. Is this a new setup or has it worked before? If it has never worked before start from square one. Factory default, reload files, settings, scan, follow the directions very carefully.
First save your private server code then go to menu and reset box to factory condition then input info/scan sat's and see if it does work if not...load factory file and rebbot box then load new file for your box then the info and scan.
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